Terms & refunds
Effective 8 October 2026
Who provides Binelio
Binelio is provided by Imperex LLC, 30 N GOULD ST STE N, SHERIDAN WY 82801, United States. Contact [email protected] for support, billing questions or complaints.
Your workspace
Binelio is a business service for real estate agencies and professionals. You must be authorised to act for your agency and keep your sign-in details secure. You are responsible for your team permissions and for having permission to upload, use and contact people using the information in your workspace.
Free accounts and paid plans
Registration is free and does not require a card. A free account lets you set up your agency and explore features. Productive actions require an eligible paid plan and any necessary provider setup. No paid subscription begins merely because you registered.
Software plans are billed monthly in Georgian lari (GEL). The selected plan, recurring amount, applicable taxes and payment total are shown before you pay. Subscriptions renew monthly until cancelled. Access activates after payment confirmation. Monthly usage limits reset at the start of each calendar month in UTC. Unused limits do not roll over; reaching a limit stops further metered operations rather than creating an automatic overage charge.
Changes and cancellation
Cancel your software subscription in Plan & billing before its next renewal, or contact support if you cannot access your account. Paid access continues through the confirmed end date. Upgrades require payment confirmation; downgrades take effect at the next billing boundary. Excess searches may be paused, preserving their records. Account deletion is a separate request in Settings → Data.
Refunds and problems with a payment
Contact [email protected] with your workspace and invoice reference if you believe a charge is incorrect or the service was not delivered. We review refund requests individually. Cancellation alone does not automatically refund an elapsed or partly used billing period. This policy does not limit rights or refunds required by applicable law. Do not send full card details to support.
Managed outreach and integrations
Managed outreach is separate from the software subscription. Capacity, equipment, setup, technical readiness, price and any minimum term must be confirmed before activation. A software purchase does not automatically start outreach or provide a handset. External portals, messaging channels and AI providers have their own availability, restrictions and terms.
Responsible use
Do not send spam, bypass contact restrictions, scrape or reuse material without the necessary rights, or attempt to access another agency’s information. Respect opt-outs and applicable communication and data-protection requirements. We may suspend access to prevent abuse, security incidents or unlawful use.
Review before acting
Portal information may be incomplete or out of date. AI output can be incorrect. Verify property facts, contact permissions, translations and agreement details before relying on them or sharing them. Binelio does not guarantee a particular number of leads, replies or completed deals and does not provide legal advice.
Your data and service changes
Your agency remains responsible for its workspace content. We process it to provide and support the service as described in the privacy notice. Export and account-closure tools are available in Settings → Data. We may update the service and these terms; material subscription changes will be communicated before they affect your next billing period.