Privacy notice

Effective 8 October 2026

Who to contact

Binelio is operated by Imperex LLC, 30 N GOULD ST STE N, SHERIDAN WY 82801, United States. For privacy questions or a request about your information, contact [email protected].

Information used by the service

We process agency and account details, email addresses, password hashes, workspace permissions, subscription references, usage records and technical records needed to operate and protect the service. An agency’s workspace may contain property information, contact details, conversations, attachments, requirements, documents and activity history entered by the agency or obtained through its configured integrations.

Why we use it

We use this information to create and authenticate accounts, deliver account emails, provide workspace features, manage subscriptions and limits, support customers, investigate failures and prevent abuse. Your agency determines which contacts and property records it brings into its workspace and how it uses them; it is responsible for the necessary permissions and notices.

Providers and sharing

Hosting and network services store or transmit service data. Cloudflare supports network delivery and account email. Stripe handles checkout and billing; Binelio does not store full payment-card numbers. When your agency uses AI or connects a channel, the content needed for that operation may be sent to the configured AI or messaging provider. This can include message text, property information or attachments. Only connect services and submit content you are authorised to use.

Public property links and other sharing tools make the selected content available to people with the link. Check the content and sharing settings before distributing a link. Agency data is otherwise accessed according to workspace permissions and by authorised support or operations personnel where necessary to operate the service. We may also disclose information when legally required.

Cookies

Binelio uses a session cookie for authentication and preferences such as navigation state. These are needed for sign-in and normal workspace operation. Any future advertising or analytics tracking requiring consent must be presented separately before it is enabled.

Retention, export and deletion

Account and workspace records are retained while needed to provide the service. Agency administrators can export workspace data and request account closure in Settings → Data, or contact support. Billing, security, audit and backup records may need to remain for operational or legal reasons after account closure; access is restricted. Contact support for the applicable retention details or the status of a deletion request.

Security and international processing

We use HTTPS, hashed passwords, agency access controls and restricted service credentials. No online system can guarantee absolute security. Hosting, support and external providers may process information outside Georgia, including the United States. Ask support about provider arrangements before submitting information subject to special processing requirements.

Your requests

You may contact support to request access, correction or deletion of personal information and to raise an objection or complaint, as applicable to your situation and law. If an agency entered your information, contact that agency as well; we will help identify the appropriate request channel. We may need to verify your identity before fulfilling a request.